TIMELY RESPONDING TO ANY COMPLEXITY
The situation was complicated by the fact that it was a national holiday and a day off (Saturday), which usually means there is no possibility to get a new permit. The demurrage assumed huge costs.
It was a force majeure and our company could refuse the client to solve this problem, but we did not give up. We decided to help our customer. In record time (within 4 hours) we were able to obtain the permit to substitute aircraft and saved not only client’s time and money, but also his nerves, reducing stress due to the honest and open communication.